feel before you buy
Come closer. Touch the materials. Feel the forms. The right piece should feel right before you decide to make it yours.
Take your time. See how it feels in your hands, on your body, and in your space. No pressure. Just a chance to feel it properly, before it becomes yours.
No return label. No repacking. No waiting for a refund.
pay nothing up front
Feel Before You Buy
Feel it at
your door.
Keep what stays.
Order what catches your eye, pay nothing up front. The next day, a courier brings your pieces to your door and waits while you feel the fabric in your hands and hold each one against you in the mirror. For hygiene, nothing is worn — only felt, seen, and decided on. Keep what belongs to you and pay only for that; hand the rest straight back.
One trip, not three.
Ordering online usually means a van to you, a van back, and a second order to fix the shade or the size. Feeling the piece at the door collapses all of it into a single journey — you hold the actual fabric and see the actual colour against your own skin before anything leaves its packaging.
Fewer returns is not a marketing line for us. It is the cheapest, lightest way to sell a piece you will actually keep, and it is why the service is free when you do.
How it works
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1
Choose more than you need
Add every piece, colourway and size you are curious about. Two shades side by side are far easier to judge in your own hand than guessed at on a screen.
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2
Order with payment on delivery
At checkout, select Cash on Delivery or Card on Delivery. Nothing is charged when you place the order. Minimum basket is [MIN].
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3
Send us your order number
Message us on WhatsApp with the number and the times that suit you. Orders placed before 2 PM are delivered the next day.
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4
We confirm your window
You get a confirmed delivery window, subject to stock, size and your address falling inside the zones for your city.
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5
Your order arrives and waits
The courier hands over your pieces, still sealed, and waits outside the door. Take thirty to forty-five minutes to feel the fabric properly, hold each piece to your body and see it in the mirror. Nothing is worn, and nobody needs to come inside.
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6
Keep what stays
Pay for the pieces you decide to keep, hand the rest straight back exactly as it arrived, and you are done. Nothing to package, nothing to post, no refund to chase.
What it costs
If one piece stays
Keep anything at all from your order and Feel Before You Buy is free. No delivery charge, no service charge, nothing added at the door.
If nothing stays
Or the local equivalent. A flat fee covering the delivery and the return journey, payable to the courier. Nothing else is charged, and there is never an obligation to buy.
Before they knock
Somewhere to see yourself
A full-length mirror and a little clear floor. Hold each piece up, turn it, let it catch the light — you are reading colour, weight and cut against your own body, not a hanger.
Daylight, if you can
Colour shifts under a warm bulb. Feel the pieces near a window where possible — training, spa and swim tones especially read truer in daylight than indoors at night.
Card or cash at the door
You settle only for what you keep, once you have decided. The courier carries a card reader, so there is no need to find cash.
Where we deliver
- London Zones 1-2, Notting Hill, Marylebone, Shoreditch... Live now
- Bangkok Sukhumvit, Sathorn, Thonglor, Riverside... Live now
- Barcelona [SOON]
- Amsterdam [SOON]
- Istanbul [SOON]
- Sydney [SOON]
A filled mark is a city running today. A rule is a city we are opening. If yours is on the second list, send us your district — we open the neighbourhoods people ask for first.
Questions
Do I pay when I place the order?
No. Choose Cash on Delivery or Card on Delivery at checkout and nothing is taken until the courier is at your door. You pay only for the pieces you keep.
Can I try the pieces on?
No — for hygiene, pieces are felt and held against you, not worn. Hold each one to your body in front of the mirror to judge the colour, cut and weight; a few minutes is usually enough to know whether it belongs to you. Anything you keep arrives new and unworn, exactly as it left us.
How long does the courier wait?
Thirty to forty-five minutes — enough to feel the fabric properly and hold each piece against yourself without rushing. If you need longer, say so when you open the door and the courier will tell you what the day's route allows.
Does anyone come inside?
No. The courier hands over your pieces and waits outside the door or in the lobby. You feel and decide in private, then hand back whatever you are not keeping.
My address is outside your zones. Can you still deliver?
Sometimes, for a longer window. Message us with your district before you order and we will tell you honestly whether we can reach you.
How many pieces can I order?
Up to eight per delivery, including duplicate colours or sizes. For a larger order, message us first so we can plan the route.
Does this cover spa, training and swim pieces too?
Yes — in fact these are exactly the categories where feeling the fabric before it is unwrapped matters most. Robes, towels, training pieces, sauna and swim are all included. Because nothing is worn, they stay exactly as new whether you keep them or hand them back.
What happens to the pieces I hand back?
Nothing, really — they were never worn, so they go straight back into stock in their original packaging.
Can I change or cancel my delivery?
Yes, up to two hours before your window, at no charge. Message us on the same WhatsApp thread and we will move it.
Start your order
Choose your pieces, check out with payment on delivery, then send us the order number. Before 2 PM means next day.
Order with payment on delivery